🐾 Frequently Asked Questions (FAQs)

Welcome to Napurr’s FAQ page! We’ve put together answers to the most common questions our customers ask. If you don’t see what you’re looking for, feel free to reach out to our support team — we’re always happy to help.

📦 Shipping & Delivery

Q: How long does shipping take?
A: Shipping times vary depending on your location:

• United States: 7–14 business days

• International Orders: 14–31 business days

Q: Do you offer free shipping?
A: We occasionally run free shipping promotions! Standard shipping costs will be calculated at checkout unless a promotion applies.

Q: How do I track my order?
A: Once your order has been processed, tracking information will be uploaded as soon as possible. You can check your tracking status anytime on our Track Your Order page.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days after delivery. Items must be unused, in their original packaging, and in the same condition that you received them.

Q: How do I start a return?
A: Simply contact our support team with your order number and reason for return. We’ll provide you with instructions and the return address.

Q: When will I receive my refund?
A: Refunds are processed once your return is received and inspected. Depending on your bank, it may take 3–7 business days for the funds to reflect back in your account.

💳 Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout.

Q: Can I cancel or change my order?
A: Orders can only be canceled or changed within 12 hours of purchase, as we process them quickly. Please contact us immediately if you need help.

🐶🐱 Products

Q: Are Napurr products safe for pets?
A: Yes! All our products are made with pet-safe, durable materials. We carefully test everything to ensure your furry friends are happy and safe.

Q: Do you offer products for both cats and dogs?
A: Absolutely. While we started as pet bed experts, Napurr now offers a wide range of essentials for both cats and dogs — from toys and beds to feeding accessories and more.

Q: How do I choose the right size for my pet?
A: Each product page includes a sizing chart to help you pick the perfect fit. If you’re unsure, our support team can guide you based on your pet’s breed and weight.

🌍 Other Questions

Q: Do you ship internationally?
A: Yes, we ship worldwide! Please note that international shipping takes longer (14–31 days) and customs fees may apply depending on your country.

Q: Will I be charged customs fees or import duties?
A: Customs policies vary by country. Any applicable duties or taxes are the responsibility of the customer.

Q: How can I contact Napurr?
A: You can reach us anytime through our Contact Us page or by emailing our support team at support@napurr.com. We aim to respond within 24 hours.

✨ At Napurr, we’re here to make life cozier, happier, and healthier for pets everywhere. Thank you for trusting us with your fur baby’s needs!